Ask your question here
Português do Brasil
ไทย / Phasa Thai
Can I cancel my booking because of health concerns?
Can I receive a refund for my open ticket/voucher?
Do I have to rebook all passengers in my booking or can I rebook only one passenger?
Do I need a COVID-19 PCR test or a Vaccine certificate to travel?
For how long can my voucher or open ticket be used?
How do I find my order number and booking number?
How does the refund process work?
I have received an email with a Voucher Code from you, what should I do now?
The airline says I need to contact you to get a refund?
What is the EU Digital COVID-19 Certificate/Corona Passport, and is it required for my trip?
What should I check before contacting you?
Who can answer my questions related to COVID-19?
Why do I have to contact the airline for a refund? (Low-cost carrier booking)
Why is the value of the voucher less than the value of my original flight?
Will additional products like baggage or seating be transferred when I rebook my tickets?